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Work-Request Guidelines and Information
Content
You must supply your content. I will not steal text or images from other websites or sources - that is not legal. Please provide plain-text content in email, or as TXT, RTF, or DOC formats.
Ownership
When you work with me, you are paying for my services - you do not own the rights to the creative work, applications, or techniques used to produce the work.
You reserve the right to modify the files, but you have no right to resell, redistribute, exploit the programming, or use these services in a way that violates any laws.
Print
Content provided for print needs to be high-res. Images from the web or low-res logos will not work well - I cannot be held accountable for low quality results from low-res images. Please do not send images embedded into emails or Word documents. High-res EPS, PSD, PDF, TIF, and JPG formats work best.
Logo Redesign
Logo design is its own service. Services such as business card redesign or website redesign do not automatically include a logo redesign.
Billing & Payment
Expect to pay a minimum of 1 hour. A 50% deposit is required for work totalling $500 or more. Rush-jobs are often billed immediately following completion.
Your deposit will be applied to the final bill of the completed project. Billing typically occurs on the 1st and the 15th of every month.
Cash or check is preferred. Payments not received within 30 days may be subject to a 5% late fee. Please reference your invoice # if you have any questions.
Support
I will assist with any problem that is directly related to my work. However, any technical issues related to the network or a personal computer should be addressed by the appropriate person. For example.... If you're having trouble with email, contact your hosting provider. If you're having trouble with your internet connection, contact your internet provider. If you're having trouble opening certain files or applications on your computer, contact your computer technician.
Communication
Email is my preferred means of communication. The work I do demands much focus and preparation. Email allows me to keep track of the work and conversations, so there's never any conflict of "he-said she-said". It helps me to manage requests and priorities, as well as create maximum time for production. In addition, I can reference work requests and answer questions more readily and thoroughly. You will almost always get a quicker and more accurate response from me via email, as opposed to phone or other means. This has nothing to do with being anti-social or being a tech guru, it is all about staying productive, organized, accountable, and professional.
Schedule
I save much time and frustration by working for prolonged periods, and accomplishing as much as possible in one session - much like reading an entire book in one sitting. This leads to some awkard work schedules, but I always try my best to respond same-day, whether it is day or night! Often, I can accomodate rush-jobs, or urgent requests, but this should never be expected - please give me atleast 2 days to prepare for any new work requests.
Planning
You will save time and money, and eliminate problems with good planning!
Always provide as much information as possible. For instance: examples of what you like, examples of current marketing materials you use, history about you or the company, your target audience, etc... The more info, the better!
Please do not send one idea after another... instead, collect your thoughts, then outline everything so I have something to follow and be accountable for.
I discourage "band-aid" solutions and "work as we go" planning.
Be as informative and descriptive as possible with your requests.
A good understanding of your overall needs will allow me to better estimate the cost of the work, make realistic expectations, and produce quality results.
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